Contact Us

Email us at orders@dragonflydrygoods.com
Call us at 866-398-8787

If we are not available by phone, feel free to send us an email and we will get back to you shortly.  

Ordering

We are happy to take your orders through the website or over the phone – whichever is best for you. We will charge your credit card at the time your order ships. Most orders ship within a few days.

If we discover an error while processing your order, we will alert you to the mistake and contact you to find out how you would like to proceed.

Write us at:

Dragonfly Dry Goods
78 Tavern Hill
Putney, Vermont
05346

Returns/Exchanges*

If you are not completely satisfied with your purchase from Dragonflydrygoods.com you may return it for an exchange, store credit or refund, as long as the return is post-marked within 10 days of the original purchase date. There are exceptions to this policy.  Please take note below.  You must request a return authorization number when returning items.  Please write this authorization number on your package.  We will not accept returns without a correct authorization number.  Please email us to get your authorization number.  Items must be in their original condition, and in the original unopened packaging. Returns will be processed within 5-7 business days. 

We do make exceptions to our return policy for HOLIDAY purchases.  Holiday apparel purchases may be exchanged for a different size. Please make the requested size change before January 9th.

Please note that there are exceptions to our return policy:

• Shipping and handling charges are always non-refundable. 
• Fermob cancellations and returns incur a 30% restocking fee.  If your Fermob shipped to you for free, your return transaction will also include the actual cost of having shipped the item to you.
• Discounted, seasonal and food items are final purchases.
  
• Returned rugs larger than 5 x 8 require a 15% restocking fee. We recommend that you order a 2’ x 3’ rug to check for color and pattern before investing in a very large rug.  If you exchange the small rug for the larger one, we will credit your account the original shipping charge.  We will arrange pickup for the small rug - just call us to arrange it.

We occasionally offer free shipping on some of our items.  If you return one of these items, you will receive a store credit, or refund, for the amount of the purchase minus the shipping charge you would have been charged had you not received free shipping.  Occasionally, we will be unable to provide free shipping if a conflict arises regarding an error on the website.  If this is ever the case, we will alert you while processing your order and ask whether you would like to proceed with the order. Please note that free shipping does not apply to orders sent 2nd day air, or any other special shipping requests.

Please feel free to contact us directly regarding a return. You can reach us at the shop toll free at 866-398-8787. You can also email or fax us. Our email is orders@dragonflydrygoods.com

We are not responsible for packages that are damaged or lost when you send them back for a return or exchange. It is your responsibility to submit claims regarding lost or damaged shipments. Thus we highly recommend that you send your packages by insured UPS or Fed Ex.

Send insured package  to us at:

Attention: RETURNS
DRAGONFLY DRY GOODS
3395 Main Street
Westminster, VT 05158

We will process your return and follow your instructions. If you do not have your original invoice, please send a letter with your merchandise that includes the following information:

• Your Name
• Your Address
• Your Email Address
• Your Phone Number
• Order Number
• Item Description/Name
• Reason for Return
• Action to be taken upon return (credit or exchange)

If you have any questions please call us at 866-398-8787.

Site Security

Secure Checkout information

Gift Certificates

Gift Certificates are available for purchase. Unfortunately, since our site is in its infancy, we are unable to have Gift Certificates redeemed on the site. However, gift certificate recipients can look at the site and call us to redeem the gift certificate. We wrap gift certificates in our signature box with a ribbon. A gift message can be included. You can purchase a Gift Certificate online or order one by calling us at 802-387-8700.

Complimentary Gift Wrapping

We offer complimentary gift wrapping.   We use our signature egg blue box with a grosgrain ribbon for most items. Some items, obviously, are too big or awkward to be gift wrapped. However, we do our best with most items. Please let us know if you have special wrapping requests, or if you want a note sent with your gift. Some of our items are dropped shipped from our vendors. These items cannot be gift wrapped.

Shipping to Multiple Addresses

We can easily ship to more than one address, and often send gift packages for customers. Our packing slips do not include pricing.

Checking the Status of an Order

If you are registered with us, your order status can be checked by logging to your account. You will also receive an email notification to inform you about your order's status. To make changes to an order, please call us here at Dragonfly Dry Goods. 802-387-8700 or email us at orders@dragonflydrygoods.com

Sales Tax

Sales tax is charged on all purchases delivered within Vermont. No sales tax is charged on purchases delivered to other locations.

Payment

We welcome Visa, MasterCard, and American Express on the website. If you wish to pay by check or money order, you can either call or email us to let us know what you would like to purchase. We will notify you of the correct amount to write the check for. Please make checks and money orders payable to "Dragonfly Dry Goods.”

Privacy

Your privacy is important to us. Please be assured that all information provided will remain confidential and will not be shared with any other parties. We hate all those phone calls, emails and junk mail too!

Shipping

Most orders are shipped from Outney, Vermont. We ship USPS, UPS or FEDEX to destinations in the continental USA. For shipping to Alaska, Puerto Rico, and Hawaii we use the US Postal Service.  Additional shipping charges will apply, and will not appear in your cart at the time of placing your order.

For special requests on shipping please call us at 866-398-8787, or email us at orders@dragonflydrygoods.com.

Shipping costs within the United States are based on your total order cost, as shown below, with the exception of special items. Some items have additional shipping charges due to size, weight or special handling requirements. These charges are noted on the page where your item is displayed.

INTERNATIONAL SHIPMENTS:  Please contact us for rates outside the United States.  These rates will be higher than those listed in your shopping cart and will be added on after getting your approval for the shipping costs.  International shipments are charged at cost with a $2.00 handling fee.  Free shipping is not available outside of the United States.  Please note that we are not responsible for any duty charges.

Shipping and Handling Fees

Occasionally we offer free shipping coupons for certain product lines.  The free shipping coupon only applies to the items that are noted with the coupon offer.  Please note that you will be charged the appropriate shipping charges for your other items.  This charge will be added at the time of shipping.

Currently we offer FREE Shipping on all Pine Cone Hill, Dash & Albert and Fermob! This does not apply to international shipments, Alaska, Puerto Rico or Hawaii.

Please note that some items (like rugs) have a surcharge due to the size or bulk of an item. This surcharge is noted on the item’s page. The extra shipping charges will not be added in your cart, but will be charged you your credit card at the time of shipment. 

Each domestic address we ship to will require a separate shipping and processing charge.

Up to $49.99              8.95
$50.00-74.99            10.95
$75.00-99.99           12.95
$100.00-149.99        15.95
$150.00 and Up        10% of merchandise total

Additional shipping charges will apply when orders are sent to Alaska, Puerto Rico, and Hawaii and internationally.  These charges will be added when the order is shipped once we get your approval.


Yes! we do fill international orders. Pricing for International orders is calculated based upon order weight and destination. This value is calculated after we receive the order, and will not be added to your invoice during checkout.  Please note that we are not responsible for any duty charges.

Rush/48 States:  Add $20.00 to Standard Rates

Online orders may be held for a specific ship day if you contact us immediately upon placing the order with an email or a phone call. If you send us an email, you will need to get an email back confirming that we received your request.

For giving us your email address, we will give you the following:

• Privacy. We don't share email addresses – EVER.
• Early notification of sales for early access to sale inventory.
• Notification of new products.
• Notification of in store sales.
• Coupons.